Role of Information Technology in Governance

E-governance

The application of information and communication technologies (ICTs) by government agencies to enhance the efficiency, transparency, and accountability of government processes, improve public service delivery, and facilitate citizen participation.

ICT (Information and Communication Technology)

An umbrella term that includes any communication device or application, encompassing radio, television, cellular phones, computer and network hardware and software, satellite systems, and so on, as well as the various services and applications associated with them.

G2C (Government to Citizen)

Refers to the government's interaction with its citizens through electronic means, providing services like online bill payments, passport applications, and grievance redressal.

G2B (Government to Business)

Involves the government's interaction with the business community, facilitating services such as online tax filing, business registration, and procurement.

G2G (Government to Government)

Pertains to the electronic interactions between different government departments, agencies, or levels of government, improving internal efficiency and coordination.

G2E (Government to Employee)

Focuses on the electronic interactions between the government and its employees, including HR services, payroll management, and internal communication.

Digital Divide

The gap between those who have access to modern information and communication technology and those who do not.